Poor After Service Delivery from Broker

Approximately two months ago I have been faced with a situation where I needed a new discovery card. I called my broker and asked for assistance he stated I must call customer service Or go to nandi Drive to fetch a new card.I went to nandi drive two occasions the card printer is not working,and told by sonja she ordered for a card to be courriered max 4 working days.Being a business person I really don't have time to run a 100x to discovery. I been faced with problems to use my medical aid thereafter because I had no card. I called the customer service and was also advised that my broker should assist. I contacted my broker 7 days ago and on a Monday morning sent him a reminder to assist to fetch my card . He didn't give me a feedback . I tried contacting few times. I had to call him 7 days later. His reply was the card machine still not working. For 2 months really? He did tell me it's his job to only sell the policy and advise the client with an annoyed attitude. Customer service supposed to help me as that's on their side. Am really disappointed once discovery gets the sale the after service delivery with customer services are poor but without fail they take your money monthly