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natasjha J
1 reviews | Active since May 2018
13 Jan 2022, 09:15
Poor after sales service
When I was contacted to open the account the were quick to contact me, now that I want to close it no one comes back to me. I have hold on for hours, send mails and tried the website. I have a whole lot of nonsense transactions going off my account that I can not stop. Could someone please phone me to close this account
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Replies (2)
Discovery Bank's replyOfficial
13 Jan 2022, 09:20Good Day Natasjha
Thank you for bringing your concerns to our attention.
Please accept this as acknowledgement of your complaint. We are currently investigating the above and will provide feedback shortly.
Regards
Nicole
Discovery Bank's reply13 Jan 2022, 09:20
Official
Good Day Natasjha
Thank you for bringing your concerns to our attention.
Please accept this as acknowledgement of your complaint. We are currently investigating the above and will provide feedback shortly.
Regards
Nicole
Discovery Bank's replyOfficial
13 Jan 2022, 09:30 Good Day Natasjha
I had a look at your account and the reason we are unable to close the account is due to the debit balance currently outstanding.
Please note, we are only able to close your account once the debit balance has been settled in full. A case has been logged for a settlement letter to be sent to you via email. Upon receipt please settle the account in full and inform us in order for us to proceed with your account closure request.
I had a look at your account and the reason we are unable to close the account is due to the debit balance currently outstanding.
Please note, we are only able to close your account once the debit balance has been settled in full. A case has been logged for a settlement letter to be sent to you via email. Upon receipt please settle the account in full and inform us in order for us to proceed with your account closure request.
In addition, you need to also update your banking details for any debit orders or subscriptions running off your Discovery Bank account.
Regards
Nicole
Regards
Nicole
Discovery Bank's reply13 Jan 2022, 09:30
Official
Good Day Natasjha
I had a look at your account and the reason we are unable to close the account is due to the debit balance currently outstanding.
Please note, we are only able to close your account once the debit balance has been settled in full. A case has been logged for a settlement letter to be sent to you via email. Upon receipt please settle the account in full and inform us in order for us to proceed with your account closure request.
I had a look at your account and the reason we are unable to close the account is due to the debit balance currently outstanding.
Please note, we are only able to close your account once the debit balance has been settled in full. A case has been logged for a settlement letter to be sent to you via email. Upon receipt please settle the account in full and inform us in order for us to proceed with your account closure request.
In addition, you need to also update your banking details for any debit orders or subscriptions running off your Discovery Bank account.
Regards
Nicole
Regards
Nicole