LG
Liandi G
1 reviews | Active since Aug 2020
08 Dec 2020, 05:05
Poor account control
Poor control over accounts been struggling to change debit order dates for months to the 1st. Now it's done, but the haven't the original debit order of the 7th is still running. I am paying 2 debit orders (and this all happens without them even notifying me in advance that they moving my account from FNB to Discovery Bank)
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Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
08 Dec 2020, 09:00Hi Liandi
I am investigating this matter and will get back to you as soon as possible.
Regards
AJ
I am investigating this matter and will get back to you as soon as possible.
Regards
AJ
Best regards,
Discovery Bank's reply08 Dec 2020, 09:00
Official
Hi Liandi
I am investigating this matter and will get back to you as soon as possible.
Regards
AJ
I am investigating this matter and will get back to you as soon as possible.
Regards
AJ
Best regards,
Discovery Bank's replyOfficial
15 Dec 2020, 16:19Hi Liandi
I've had a look at your account and your debit did run at the beginning of the month, which you requested us to do. The second amount that went off your account thereafter was not a debit order, but interest that was charged based on the amount that you owe us as well as your monthly account fees. I've also received confirmation that communication was sent out to you advising you that your account was going to migrate to Discovery Bank's platform, however you had not opened your emails based on the information provided by our system. I trust you'll find that all is in order.
Regards
AJ
I've had a look at your account and your debit did run at the beginning of the month, which you requested us to do. The second amount that went off your account thereafter was not a debit order, but interest that was charged based on the amount that you owe us as well as your monthly account fees. I've also received confirmation that communication was sent out to you advising you that your account was going to migrate to Discovery Bank's platform, however you had not opened your emails based on the information provided by our system. I trust you'll find that all is in order.
Regards
AJ
Best regards,
Discovery Bank's reply15 Dec 2020, 16:19
Official
Hi Liandi
I've had a look at your account and your debit did run at the beginning of the month, which you requested us to do. The second amount that went off your account thereafter was not a debit order, but interest that was charged based on the amount that you owe us as well as your monthly account fees. I've also received confirmation that communication was sent out to you advising you that your account was going to migrate to Discovery Bank's platform, however you had not opened your emails based on the information provided by our system. I trust you'll find that all is in order.
Regards
AJ
I've had a look at your account and your debit did run at the beginning of the month, which you requested us to do. The second amount that went off your account thereafter was not a debit order, but interest that was charged based on the amount that you owe us as well as your monthly account fees. I've also received confirmation that communication was sent out to you advising you that your account was going to migrate to Discovery Bank's platform, however you had not opened your emails based on the information provided by our system. I trust you'll find that all is in order.
Regards
AJ
Best regards,