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Darren M
1 reviews | Active since Feb 2013
23 Dec 2025, 07:33
Points not allocated
I am tired of constantly following with my points that needed to be allocated for my vitality money - been promised call backs from Complaint's department and still to this date they haven’t bothered to call. I am shocked at the lack of service and promises from Discovery Bank - it’s not nice when I take my time, and money and call and only for something not to be resolved - I need my wills and trust points to be allocated. You guys are not considerate at all
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Replies (2)
Discovery Bank's replyOfficial
23 Dec 2025, 07:53Hi Darren,
I’m so sorry for the frustration this has caused—I completely understand how important this is to you. I’ve looked into your case and can confirm that your case manager sent you an update on 17 December. If you didn’t receive it, please let me know and I’ll resend it right away. The email also includes the expected turnaround time for the points allocation.
Thank you for your patience and understanding while we work to resolve this.
Kind regards,
Marusha
I’m so sorry for the frustration this has caused—I completely understand how important this is to you. I’ve looked into your case and can confirm that your case manager sent you an update on 17 December. If you didn’t receive it, please let me know and I’ll resend it right away. The email also includes the expected turnaround time for the points allocation.
Thank you for your patience and understanding while we work to resolve this.
Kind regards,
Marusha
Discovery Bank's reply23 Dec 2025, 07:53
Official
Hi Darren,
I’m so sorry for the frustration this has caused—I completely understand how important this is to you. I’ve looked into your case and can confirm that your case manager sent you an update on 17 December. If you didn’t receive it, please let me know and I’ll resend it right away. The email also includes the expected turnaround time for the points allocation.
Thank you for your patience and understanding while we work to resolve this.
Kind regards,
Marusha
I’m so sorry for the frustration this has caused—I completely understand how important this is to you. I’ve looked into your case and can confirm that your case manager sent you an update on 17 December. If you didn’t receive it, please let me know and I’ll resend it right away. The email also includes the expected turnaround time for the points allocation.
Thank you for your patience and understanding while we work to resolve this.
Kind regards,
Marusha
DM
Darren M's updateReviewer Update
23 Dec 2025, 10:47Hi Marusha, the turnaround time has elapsed. This should have been resolved by Friday 19th
DM
Darren M's update23 Dec 2025, 10:47
Reviewer Update
Hi Marusha, the turnaround time has elapsed. This should have been resolved by Friday 19th