DS
Dewald S
1 reviews | Active since May 2017
04 Sept 2025, 20:40
playing customers
***** on your acount and no feedback or even responce to emails on 29 August we had a breaking and my phone etc was ****** blocked my phone and app even transactions that went off but uo to date no responce feedvack or anything
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
04 Sept 2025, 20:47Hi Dewald,
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
Discovery Bank's reply04 Sept 2025, 20:47
Official
Hi Dewald,
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
I sincerely apologize for the experience had with us.
I am going to investigate further and provide you with feedback soonest.
Kind Regards,
Onthatile
Discovery Bank's replyOfficial
05 Sept 2025, 10:35Hi Dewald,
Thank you for your patience while I investigated your query.
I can confirm that two cases have been logged — a card dispute case on the 29th of August and a ***** case. Kindly confirm which of these two cases you are referring to and would like assistance with.
Looking forward to your response.
Kind regards,
Onthatile
Thank you for your patience while I investigated your query.
I can confirm that two cases have been logged — a card dispute case on the 29th of August and a ***** case. Kindly confirm which of these two cases you are referring to and would like assistance with.
Looking forward to your response.
Kind regards,
Onthatile
Discovery Bank's reply05 Sept 2025, 10:35
Official
Hi Dewald,
Thank you for your patience while I investigated your query.
I can confirm that two cases have been logged — a card dispute case on the 29th of August and a ***** case. Kindly confirm which of these two cases you are referring to and would like assistance with.
Looking forward to your response.
Kind regards,
Onthatile
Thank you for your patience while I investigated your query.
I can confirm that two cases have been logged — a card dispute case on the 29th of August and a ***** case. Kindly confirm which of these two cases you are referring to and would like assistance with.
Looking forward to your response.
Kind regards,
Onthatile
DS
Dewald S's updateReviewer Update
05 Sept 2025, 10:40Good day
The ***** case
as over 72 hours already
The ***** case
as over 72 hours already
DS
Dewald S's update05 Sept 2025, 10:40
Reviewer Update
Good day
The ***** case
as over 72 hours already
The ***** case
as over 72 hours already
Discovery Bank's replyOfficial
05 Sept 2025, 11:02Hi Dewald,
We’ve followed up with our ***** team regarding your transaction disputes. They’ve confirmed that your case is currently being handled by the lead investigator, who has reached out to the merchant to dispute the transactions.
The team advised that the investigation is still in its early stages and assured that they are attending to your case with the urgency it deserves, they will provide you with updates and feedback next week.
Thank you for your continued patience.
Kind regards,
Onthatile
We’ve followed up with our ***** team regarding your transaction disputes. They’ve confirmed that your case is currently being handled by the lead investigator, who has reached out to the merchant to dispute the transactions.
The team advised that the investigation is still in its early stages and assured that they are attending to your case with the urgency it deserves, they will provide you with updates and feedback next week.
Thank you for your continued patience.
Kind regards,
Onthatile
Discovery Bank's reply05 Sept 2025, 11:02
Official
Hi Dewald,
We’ve followed up with our ***** team regarding your transaction disputes. They’ve confirmed that your case is currently being handled by the lead investigator, who has reached out to the merchant to dispute the transactions.
The team advised that the investigation is still in its early stages and assured that they are attending to your case with the urgency it deserves, they will provide you with updates and feedback next week.
Thank you for your continued patience.
Kind regards,
Onthatile
We’ve followed up with our ***** team regarding your transaction disputes. They’ve confirmed that your case is currently being handled by the lead investigator, who has reached out to the merchant to dispute the transactions.
The team advised that the investigation is still in its early stages and assured that they are attending to your case with the urgency it deserves, they will provide you with updates and feedback next week.
Thank you for your continued patience.
Kind regards,
Onthatile