Pick n Pays not willing to do cash withdrawals at till

Frustrated. With both Discovery and Pick n Pay. Just wanted to draw cash at the till, not 1000’s of Rands but only R500.00. Went to two different pick n pays to draw cash and ended up drawing at an ABSA ATM as they refused to give out any cash, this was at around 8/9 in the morning so they should have cash as they just opened up. No point in advertising that money can be drawn at the tills if they themselves do not even allow it or say they do not have cash. Really disappointed for having to go stand in a queue at an ATM while I could have just drawn money at the till. Not even the supervisors were willing to assist.