Pending Application- No Feedback & Poor Communication

I app**** for a Discovery Bank account online on 25 February 2026. My application has been pending since then.

After following up, I was informed that because I am listed with SAFPS, I needed to submit my listing letter. I emailed the required SAFPS listing letter on 02 March 2026 and received confirmation that my case (***8) had been resolved. On the same day, I called Discovery Bank and was advised that my existing application would be escalated for cancellation so that I could submit a new application, since I had now provided the required documentation. However, nothing has been done since. I have received no communication, no turnaround time, and no updates. On 03 March 2026, I called again and was transferred to the ***** department. I was told the matter is with an investigator and that I would receive a call. I still have not received any feedback. I do not understand the delay, especially since I have already submitted the SAFPS listing letter and was told the case was resolved. I am already a Discovery Health client, so I do not understand why the validation process is taking this long or why I am being treated as though I am attempting *****. What is most disappointing is the lack of urgency, empathy, and proactive communication. I constantly have to follow up myself with no clear answers.

At this point, I am no longer interested in banking with Discovery. I request that my pending application be cancelled immediately.