PAYMENT NOT CLEARD

Its been 2 weeks and the bank has failed to resolve a payment that hasnt gone through. Ive called the call centre 4 times and sent two emails and still the payment has not been resolved or reversed. Im dissapointed at the level of service from this bank. A simple payment that I did on the 25th August has not been cleard. The agents keep responding that they will escalate to payments department but no response are forthcoming. Im considering closing this account and moving all my banking to Tymebank instead