CD
Craig D
1 reviews | Active since Nov 2018
22 Sept 2020, 15:00
Paying for a service I am not using - cancel!!!!
I have been struggling to cancel my Discovery Credit Card for a couple of months now and being charged the monthly fee every month. I finally managed to cancel my card myself via the online platform after back and forth email correspondence did not do the trick and now I am still charged the monthly fee after I canceled the card.
Could someone from Discovery Bank urgently contact me via email as I am abroad and not happy that I must pay for a service that I am not using. I shouldn't be paying!
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
13 Oct 2020, 19:40Hi Craig
Apologies for the delayed response. At Discovery Bank, we pride ourselves on our quick response times, We’re happy that the interest in our behavioural bank is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. I have a logged a closure case for you. Please note that the fees that are incurred on the account are not related to whether or not an active card is on the account, but rather for having an active account with us. Please expect an email from our Closure Department within the next few working days.
Regards
AJ
Apologies for the delayed response. At Discovery Bank, we pride ourselves on our quick response times, We’re happy that the interest in our behavioural bank is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. I have a logged a closure case for you. Please note that the fees that are incurred on the account are not related to whether or not an active card is on the account, but rather for having an active account with us. Please expect an email from our Closure Department within the next few working days.
Regards
AJ
Discovery Bank's reply13 Oct 2020, 19:40
Official
Hi Craig
Apologies for the delayed response. At Discovery Bank, we pride ourselves on our quick response times, We’re happy that the interest in our behavioural bank is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. I have a logged a closure case for you. Please note that the fees that are incurred on the account are not related to whether or not an active card is on the account, but rather for having an active account with us. Please expect an email from our Closure Department within the next few working days.
Regards
AJ
Apologies for the delayed response. At Discovery Bank, we pride ourselves on our quick response times, We’re happy that the interest in our behavioural bank is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. I have a logged a closure case for you. Please note that the fees that are incurred on the account are not related to whether or not an active card is on the account, but rather for having an active account with us. Please expect an email from our Closure Department within the next few working days.
Regards
AJ
CD
Craig D's updateReviewer Update
14 Oct 2020, 16:18Good day,
Thank you for getting back to me. I would like to close my account ASAP before additional costs are charged to my now credit balance. Can someone from your Closure Department contact me sooner rather than later.
Thank you.
Thank you for getting back to me. I would like to close my account ASAP before additional costs are charged to my now credit balance. Can someone from your Closure Department contact me sooner rather than later.
Thank you.
CD
Craig D's update14 Oct 2020, 16:18
Reviewer Update
Good day,
Thank you for getting back to me. I would like to close my account ASAP before additional costs are charged to my now credit balance. Can someone from your Closure Department contact me sooner rather than later.
Thank you.
Thank you for getting back to me. I would like to close my account ASAP before additional costs are charged to my now credit balance. Can someone from your Closure Department contact me sooner rather than later.
Thank you.