CM
Chantelle M
1 reviews | Active since May 2012
31 Jul 2015, 13:32
Paying for a card never used, cancel, no feedback
I have a Discovery Card that has never been used, yet there are transactions on it for which I pay R230 every month. I wanted to cancel and no one has come back to me with proper information or feedback on the issue. They now want to issue a new card and I do not want it, yet no one comes back to me. This is terrible service and I refuse to keep paying for something I am not even using.
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
31 Jul 2015, 15:00Hello ChantelleCindy,
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for the delay in this matter.
We notice that our Team did attempt to contact you in May and thereafter sent the account closure form.
Nevertheless, our Service Team will be in contact with you shortly in order to discuss the account and closure process.
Thank you for your kind patience in the interim.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for the delay in this matter.
We notice that our Team did attempt to contact you in May and thereafter sent the account closure form.
Nevertheless, our Service Team will be in contact with you shortly in order to discuss the account and closure process.
Thank you for your kind patience in the interim.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply31 Jul 2015, 15:00
Official
Hello ChantelleCindy,
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for the delay in this matter.
We notice that our Team did attempt to contact you in May and thereafter sent the account closure form.
Nevertheless, our Service Team will be in contact with you shortly in order to discuss the account and closure process.
Thank you for your kind patience in the interim.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for the delay in this matter.
We notice that our Team did attempt to contact you in May and thereafter sent the account closure form.
Nevertheless, our Service Team will be in contact with you shortly in order to discuss the account and closure process.
Thank you for your kind patience in the interim.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za