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shaun S
1 reviews | Active since May 2016
09 Feb 2023, 12:10
Pathetic, useless, APP , Service and Banking Fee
Discovery Bank , Pathetic Banking APP. It's always Slow , Always Lagging , Can never exit the app always need to exit and reset my phone I'm on a brand new Samsung device with wifi. And then you charge R119 every month for this **** APP banking fee and you have no walk in banks ? Always trying to call the useless bank nobody ever calls back. I'm moving my business account my medical aid and my private account.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
09 Feb 2023, 12:39Hi Shaun
Thanks for reaching out to us.
This could be a network related issue, please switch between mobile data and wifi and advise if you are still experiencing the same issues.
We do have a client centre where you can walk in for assistance between Monday to Friday: 08:00 - 17:00 at 1 Discovery Place, Sandton.
It does sadden us to see that you want to leave, alternatively please advise if you would like assistance with closing your account.
Regards
Beatrice.
Thanks for reaching out to us.
This could be a network related issue, please switch between mobile data and wifi and advise if you are still experiencing the same issues.
We do have a client centre where you can walk in for assistance between Monday to Friday: 08:00 - 17:00 at 1 Discovery Place, Sandton.
It does sadden us to see that you want to leave, alternatively please advise if you would like assistance with closing your account.
Regards
Beatrice.
Discovery Bank's reply09 Feb 2023, 12:39
Official
Hi Shaun
Thanks for reaching out to us.
This could be a network related issue, please switch between mobile data and wifi and advise if you are still experiencing the same issues.
We do have a client centre where you can walk in for assistance between Monday to Friday: 08:00 - 17:00 at 1 Discovery Place, Sandton.
It does sadden us to see that you want to leave, alternatively please advise if you would like assistance with closing your account.
Regards
Beatrice.
Thanks for reaching out to us.
This could be a network related issue, please switch between mobile data and wifi and advise if you are still experiencing the same issues.
We do have a client centre where you can walk in for assistance between Monday to Friday: 08:00 - 17:00 at 1 Discovery Place, Sandton.
It does sadden us to see that you want to leave, alternatively please advise if you would like assistance with closing your account.
Regards
Beatrice.
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shaun S's updateReviewer Update
09 Feb 2023, 12:43Are you Joking ?
Why should I always switch between networks if my Other Savings Account with StandardBank is always spot on ? AND WHY THE HELL ARE YOU SO EXPENSIVE ON CARD FEES , LASTY I CAN LIST MY ACCOUNT WITH ALL EMPLOYEES AND FAMILY WHO ARE IN THE PROCESS OF LEAVING YOUR TERRIBLE BANK.
Why should I always switch between networks if my Other Savings Account with StandardBank is always spot on ? AND WHY THE HELL ARE YOU SO EXPENSIVE ON CARD FEES , LASTY I CAN LIST MY ACCOUNT WITH ALL EMPLOYEES AND FAMILY WHO ARE IN THE PROCESS OF LEAVING YOUR TERRIBLE BANK.
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shaun S's update09 Feb 2023, 12:43
Reviewer Update
Are you Joking ?
Why should I always switch between networks if my Other Savings Account with StandardBank is always spot on ? AND WHY THE HELL ARE YOU SO EXPENSIVE ON CARD FEES , LASTY I CAN LIST MY ACCOUNT WITH ALL EMPLOYEES AND FAMILY WHO ARE IN THE PROCESS OF LEAVING YOUR TERRIBLE BANK.
Why should I always switch between networks if my Other Savings Account with StandardBank is always spot on ? AND WHY THE HELL ARE YOU SO EXPENSIVE ON CARD FEES , LASTY I CAN LIST MY ACCOUNT WITH ALL EMPLOYEES AND FAMILY WHO ARE IN THE PROCESS OF LEAVING YOUR TERRIBLE BANK.
Discovery Bank's replyOfficial
10 Feb 2023, 09:01Hi Shaun
I am just trying to ascertain if it is a network error or not so I can assist further.
If you ae unhappy about your current monthly account fees, I am able to assist with a product downgrade so that I can change the fee structure for you to the pay as you transact option.
Here is a link with the different accounts and the fees:https://www.discovery.co.za/bank/accounts
Regards
Beatrice.
I am just trying to ascertain if it is a network error or not so I can assist further.
If you ae unhappy about your current monthly account fees, I am able to assist with a product downgrade so that I can change the fee structure for you to the pay as you transact option.
Here is a link with the different accounts and the fees:https://www.discovery.co.za/bank/accounts
Regards
Beatrice.
Discovery Bank's reply10 Feb 2023, 09:01
Official
Hi Shaun
I am just trying to ascertain if it is a network error or not so I can assist further.
If you ae unhappy about your current monthly account fees, I am able to assist with a product downgrade so that I can change the fee structure for you to the pay as you transact option.
Here is a link with the different accounts and the fees:https://www.discovery.co.za/bank/accounts
Regards
Beatrice.
I am just trying to ascertain if it is a network error or not so I can assist further.
If you ae unhappy about your current monthly account fees, I am able to assist with a product downgrade so that I can change the fee structure for you to the pay as you transact option.
Here is a link with the different accounts and the fees:https://www.discovery.co.za/bank/accounts
Regards
Beatrice.