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wendel D

1 reviews | Active since Feb 2024

26 Mar 2025, 10:59

Pathetic slow service

Pathetic service. They can't do a simple thing like send my otp for my account to be opened. There promise of ease of opening account is a lie.

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Replies (3)
Discovery Bank
Discovery Bank's reply26 Mar 2025, 11:35
Official
Hi Wendel,

We apologize for this experience. Please allow us to investigate the matter for you.

Kind Regards
Tyrone
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wendel D's update26 Mar 2025, 13:24
Reviewer Update
Dear Discovery Bank Team,
I am writing to express my sincere appreciation for the exceptional customer service provided by Tshwarelo. He went above and beyond in assisting me with an issue I encountered, and his professionalism and efficiency made the entire process seamless. His dedication to resolving my concerns truly stood out, and I wanted to make sure his efforts were recognized.
It is not often that one comes across such remarkable service, and I am grateful for his support. Please extend my thanks to Tshwarelo, and know that his exemplary service has made a positive impression on me as a customer.
Discovery Bank
Discovery Bank's reply26 Mar 2025, 13:27
Official
Hi Wendel,

This is great to hear. We are glad that you received such exceptional service and we will make sure we keep you smiling.

Kind regards
Tyrone