Pathetic service!! NOT RECOMMENDED TO ANYONE

If i can rate in minus, I would have!!

When joining Discovery Bank, you are asked whether you would like to pay a monthly fee PER TRANSACTION or pay a FLAT RATE monthly transaction fee.. When i joined Discovery Bank a few years ago, I thought my small business that i started would have grown and the amount of transactions I would have done on my account would be more than my flat rate transaction fee, so i opted for flat rate monthly transaction fee rater than per transaction. WHAT A BIG MISTAKE (other than joining the Bank in the first place….)

After my business did not succeed, i phoned Discovery THE FIRST TIME in 2022 to ask to change the monthly fee from FLAT RATE to PER TRANSACTION. When i phoned my account was in a POSITIVE!

When I phoned them the first time, I thought that this matter will be sorted as i received confirmation per telephone that it will be processed. It has now been 2 YEARS later and it is still not processed!! I have since phoned 3 more times and said i am NOT going to pay my account that shows in arrears, because i DID NOT AUTHORISE the fees and have tried to short this **** out for 2 years!!

I am STILL waiting for anyone of the 3 people I phoned to contact me back to sort this out!! I am DONE with this PATHETIC bank!

The last time i phoned I actually requested that my account be closed, but that also didn’t happen!