Pathetic Service & No Feedback

The Future of Banking - Now. That is the fancy slogan that gets splashed across our Television screens. The reality is not a reflection of this slogan. Some background of my gripe with them - Switch your DSTV debit order to Discovery and earn 25% in Discovery Miles - that was the proposition that prompted me to do just that. On 7 January 2026 I received confirmation that my debit order was successfully switched. On the debit order date I realised that there was no debit order in place. Today, several phone calls and reference numbers later, they have still not linked a debit order. Even worse, there is no feedback from Discovery Bank. This is the most pathetic service that I have received from a banking institution. Where is the "Future of Banking - Now", when they cannot get a simple action like linking a debit order right the first time? I used to work in the banking industry back in the eighties and we used to link debit orders in less than 15 minutes.