Pathetic service from Discovery ***** department

1. The discovery ***** line never gets answered; you can expect to hold for up to 10min before being helped. If ********** transactions are being processed on your account,10min is a very long time... 2. Discovery does not provide any feedback during a transaction dispute, they do not confirm receipt of documents and they do not call you to give you feedback. 3. It took Discovery two weeks to pay back R2000 worth of ********** transactions.

I have been banking with Discovery since 2017. I experienced two ********** transactions on my Discovery credit card on 23 June 2020. I initiated a transaction dispute with Discovery bank on the 23rd of July 2020 and I was advised that I need to submit a transaction dispute form, which I submitted on the same day. I then called Discovery ***** line on 24, 25 and 26 June 2020 to follow up on the progress of my transaction dispute where I was advised that they are working on it and that they have everything they need to commence the dispute process. On 27 July 2020 (Saturday) an investigator called me that he has received my transaction dispute request and that he is working it. On 29 June 2020 I called them once again and was now told that they have not received my transaction dispute form; which is not true as I submitted the form to them on 23 June 2020 so I forwarded the same email on 29 June 2020. The entire process thus only started on the 29th of June 2020. I then called again on 30 June 2020 and I was advised that the process will still take a week as the transaction dispute form was only sent on 29 June 2020, which is not true. I called again on 3 July 2020 and was advised that the money will be paid back to me by the end of the business day on 3 July 2020. I then called again on 7 July 2020 and was advised that it is normal that the money is not yet paid back to me because it takes 4-5 days for the payment to be processed. Finally, on 8 July 2020 I checked my account and saw that my money had been paid back to me; a full two weeks after I initiated my dispute. The worst part of the situation is that fact that I received absolutely no feedback from Discovery during the two weeks and had to call them almost daily to get any sort of information out of them.