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SG
Seelan G

1 reviews | Active since Nov 2018

07 Nov 2018, 21:52

Pathetic service from discovery card

On the 27 September 2018 I was contacted by a consultant at discovery card about upgrading from gold to platinum and I would receive 5000 bonus discovery miles if I upgraded. It is now ********** 7 and after numerous calls to discovery card I have still not received my bonus miles. This is a **** to get clients to upgrade to platinum card and they charge higher fees but do not honor the agreement to award you the bonus miles, discovery card engages in ********* business practices, they could have done this to numerous other clients. Be very careful when dealing with these ********s from discovery card. I am going to contact the financial services ombudsman to investigate this **** run by discovery card. The contact center at discovery card is absolutely pathetic as they will never assist in resolving your enquiries. Overall the service from discovery card is pathetic and finding a competent consultant to assist is almost impossible.

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Replies (2)
SG
Seelan G's update04 Dec 2018, 19:58
Reviewer Update
Conned by Discovery Card, after numerous telephone calls to get my 5000 discovery miles which was promised to me for upgrading I have still not received the 5000 promotional miles. Now imagine that a small issue of allocating miles is such a difficult proposition for discovery card, how will discovery bank operate, it just blows my mind that such a big company has no business ethics when dealing with its clients. I spoke to a manager named Cody on the 8 November 2018 and he promised me that my miles would be allocated after 60 days of taking receipt of my platinum card, well Cody 60 days have passed and still no 5000 miles. Are there any senior managers at discovery card who can display some business ethics and do what is right?
SG
Seelan G's update05 Dec 2018, 13:13
Reviewer Update
The matter has now been resolved with Discovery Card.