NG
Naazneen G
1 reviews | Active since Dec 2022
15 Feb 2023, 12:32
Pathetic service from Discovery bank regarding miles and travel
My miles have not been allocated to me for the month yet, yet Discovery punts Miles day on the 15th of each month. Called into the call centre several times and no one can help me, I keep getting transferred from one person to the next.
How must i use my miles on miles day when they have not been allocated? Danielle from the rewards team was outright rude couldn't be bothered about service and dropped the phone on me.
Also last month i cancelled my accommodation on vitality travel due to unforeseen illness. Discovery says it will take 8 weeks!!!!! to refund my money. Oh and while they take so long to refund the money to my credit card they increase my installment because obviously they holding my funds. Who does that??
Helpful (0)
Replies (16)0
Replies (16)
Discovery Bank's replyOfficial
15 Feb 2023, 12:43Good day Naazneen
Thank you for reaching out.
Sorry to hear about your experience but I'd be happy to assist.
Regarding your Discovery Miles, are you referring to the Vitality Active Rewards play?
Refunds aren't directly done by Discovery Bank and sorry to hear that you are frustrated with the processes but it is part of the terms and conditions.
Kind regards
Nicolene
Thank you for reaching out.
Sorry to hear about your experience but I'd be happy to assist.
Regarding your Discovery Miles, are you referring to the Vitality Active Rewards play?
Refunds aren't directly done by Discovery Bank and sorry to hear that you are frustrated with the processes but it is part of the terms and conditions.
Kind regards
Nicolene
Discovery Bank's reply15 Feb 2023, 12:43
Official
Good day Naazneen
Thank you for reaching out.
Sorry to hear about your experience but I'd be happy to assist.
Regarding your Discovery Miles, are you referring to the Vitality Active Rewards play?
Refunds aren't directly done by Discovery Bank and sorry to hear that you are frustrated with the processes but it is part of the terms and conditions.
Kind regards
Nicolene
Thank you for reaching out.
Sorry to hear about your experience but I'd be happy to assist.
Regarding your Discovery Miles, are you referring to the Vitality Active Rewards play?
Refunds aren't directly done by Discovery Bank and sorry to hear that you are frustrated with the processes but it is part of the terms and conditions.
Kind regards
Nicolene
NG
Naazneen G's updateReviewer Update
15 Feb 2023, 13:37Hi Nicolene
Had you taken the time to actually look at my account and the queries or rather call logs on my account in the last few days you would realise the following
- My miles for healthy food and healthy care under Vitality health were allocated to me on the 9th of February 2023
- My miles for healthy food and healthy care under Vitality money HAVE NOT been allocated to me yet.
Please explain to me how I should use my miles on MILES DAY WHICH IS TODAY if a portion of my miles have not been allocated to me? Why is there such a delay on my miles and when will my miles be allocated to me.
If these miles that are due to me are not allocated to me i would like my 30% voucher that I would have generated today on the full value of my miles.
This is my query, please take the time to actually understand it.
Had you taken the time to actually look at my account and the queries or rather call logs on my account in the last few days you would realise the following
- My miles for healthy food and healthy care under Vitality health were allocated to me on the 9th of February 2023
- My miles for healthy food and healthy care under Vitality money HAVE NOT been allocated to me yet.
Please explain to me how I should use my miles on MILES DAY WHICH IS TODAY if a portion of my miles have not been allocated to me? Why is there such a delay on my miles and when will my miles be allocated to me.
If these miles that are due to me are not allocated to me i would like my 30% voucher that I would have generated today on the full value of my miles.
This is my query, please take the time to actually understand it.
NG
Naazneen G's update15 Feb 2023, 13:37
Reviewer Update
Hi Nicolene
Had you taken the time to actually look at my account and the queries or rather call logs on my account in the last few days you would realise the following
- My miles for healthy food and healthy care under Vitality health were allocated to me on the 9th of February 2023
- My miles for healthy food and healthy care under Vitality money HAVE NOT been allocated to me yet.
Please explain to me how I should use my miles on MILES DAY WHICH IS TODAY if a portion of my miles have not been allocated to me? Why is there such a delay on my miles and when will my miles be allocated to me.
If these miles that are due to me are not allocated to me i would like my 30% voucher that I would have generated today on the full value of my miles.
This is my query, please take the time to actually understand it.
Had you taken the time to actually look at my account and the queries or rather call logs on my account in the last few days you would realise the following
- My miles for healthy food and healthy care under Vitality health were allocated to me on the 9th of February 2023
- My miles for healthy food and healthy care under Vitality money HAVE NOT been allocated to me yet.
Please explain to me how I should use my miles on MILES DAY WHICH IS TODAY if a portion of my miles have not been allocated to me? Why is there such a delay on my miles and when will my miles be allocated to me.
If these miles that are due to me are not allocated to me i would like my 30% voucher that I would have generated today on the full value of my miles.
This is my query, please take the time to actually understand it.
NG
Naazneen G's updateReviewer Update
16 Feb 2023, 19:28No response Nicolene?
NG
Naazneen G's update16 Feb 2023, 19:28
Reviewer Update
No response Nicolene?
Discovery Bank's replyOfficial
20 Feb 2023, 06:26Good morning Naazneem
The Vitality Team did advise that they have been in contact.
Kind regards
Nicolene
The Vitality Team did advise that they have been in contact.
Kind regards
Nicolene
Discovery Bank's reply20 Feb 2023, 06:26
Official
Good morning Naazneem
The Vitality Team did advise that they have been in contact.
Kind regards
Nicolene
The Vitality Team did advise that they have been in contact.
Kind regards
Nicolene
NG
Naazneen G's updateReviewer Update
20 Feb 2023, 09:20Morning Nicolene
Yes they did contact me on Friday, but nothing has been resolved and now they say the bank needs to sort it out so someone from the bank needs to resolve it. So no one is taking accountability.
Can someone who actually understands what is going on please call me urgently? I would really like to get this resolved.
Yes they did contact me on Friday, but nothing has been resolved and now they say the bank needs to sort it out so someone from the bank needs to resolve it. So no one is taking accountability.
Can someone who actually understands what is going on please call me urgently? I would really like to get this resolved.
NG
Naazneen G's update20 Feb 2023, 09:20
Reviewer Update
Morning Nicolene
Yes they did contact me on Friday, but nothing has been resolved and now they say the bank needs to sort it out so someone from the bank needs to resolve it. So no one is taking accountability.
Can someone who actually understands what is going on please call me urgently? I would really like to get this resolved.
Yes they did contact me on Friday, but nothing has been resolved and now they say the bank needs to sort it out so someone from the bank needs to resolve it. So no one is taking accountability.
Can someone who actually understands what is going on please call me urgently? I would really like to get this resolved.
NG
Naazneen G's updateReviewer Update
21 Feb 2023, 11:46Hi Nicolene, no one has called me back as promised by the Vitality consultant on Friday. She assured me that she will take care of it and handle it.
Do you guys not take me seriously as a client?
Do you guys not take me seriously as a client?
NG
Naazneen G's update21 Feb 2023, 11:46
Reviewer Update
Hi Nicolene, no one has called me back as promised by the Vitality consultant on Friday. She assured me that she will take care of it and handle it.
Do you guys not take me seriously as a client?
Do you guys not take me seriously as a client?
NG
Naazneen G's updateReviewer Update
21 Feb 2023, 12:52Hi Nicolene
Makes no sense, I spent more than R25 000 in December on my full banking suite, so how can you tell me that i don't qualify? December was one of my highest spend months, flights were booked, and generally a larger spend than any other month in the year.
Also the Europcar refund was an error on Europcar's part which they rectified, please note this was on my credit card. My vitality miles are based on my banking transactional account as well as my credit card.
Why can no one call me, why do you we have to have this discussion on this platform?
Your above answer does not make sense at all because i have spent less in other months.
Please rather get an expert to call me, and to be honest Nicolene I am not going to back down until this is resolved correctly.
Makes no sense, I spent more than R25 000 in December on my full banking suite, so how can you tell me that i don't qualify? December was one of my highest spend months, flights were booked, and generally a larger spend than any other month in the year.
Also the Europcar refund was an error on Europcar's part which they rectified, please note this was on my credit card. My vitality miles are based on my banking transactional account as well as my credit card.
Why can no one call me, why do you we have to have this discussion on this platform?
Your above answer does not make sense at all because i have spent less in other months.
Please rather get an expert to call me, and to be honest Nicolene I am not going to back down until this is resolved correctly.
NG
Naazneen G's update21 Feb 2023, 12:52
Reviewer Update
Hi Nicolene
Makes no sense, I spent more than R25 000 in December on my full banking suite, so how can you tell me that i don't qualify? December was one of my highest spend months, flights were booked, and generally a larger spend than any other month in the year.
Also the Europcar refund was an error on Europcar's part which they rectified, please note this was on my credit card. My vitality miles are based on my banking transactional account as well as my credit card.
Why can no one call me, why do you we have to have this discussion on this platform?
Your above answer does not make sense at all because i have spent less in other months.
Please rather get an expert to call me, and to be honest Nicolene I am not going to back down until this is resolved correctly.
Makes no sense, I spent more than R25 000 in December on my full banking suite, so how can you tell me that i don't qualify? December was one of my highest spend months, flights were booked, and generally a larger spend than any other month in the year.
Also the Europcar refund was an error on Europcar's part which they rectified, please note this was on my credit card. My vitality miles are based on my banking transactional account as well as my credit card.
Why can no one call me, why do you we have to have this discussion on this platform?
Your above answer does not make sense at all because i have spent less in other months.
Please rather get an expert to call me, and to be honest Nicolene I am not going to back down until this is resolved correctly.
Discovery Bank's replyOfficial
21 Feb 2023, 13:29Hey Naazneen
That is actually not the case, the spend is only from your Credit Card Account and not from your Transaction Account as per the terms and conditions.
The Vitality Team did advise that they have been in contact and since this is a Vitality Cash Back query and not Discovery Bank, the cash back is out of our control.
If you are unhappy if the correct feedback you are more than welcome to reach out to the Ombudsman.
Kind regards
Nicolene
That is actually not the case, the spend is only from your Credit Card Account and not from your Transaction Account as per the terms and conditions.
The Vitality Team did advise that they have been in contact and since this is a Vitality Cash Back query and not Discovery Bank, the cash back is out of our control.
If you are unhappy if the correct feedback you are more than welcome to reach out to the Ombudsman.
Kind regards
Nicolene
Discovery Bank's reply21 Feb 2023, 13:29
Official
Hey Naazneen
That is actually not the case, the spend is only from your Credit Card Account and not from your Transaction Account as per the terms and conditions.
The Vitality Team did advise that they have been in contact and since this is a Vitality Cash Back query and not Discovery Bank, the cash back is out of our control.
If you are unhappy if the correct feedback you are more than welcome to reach out to the Ombudsman.
Kind regards
Nicolene
That is actually not the case, the spend is only from your Credit Card Account and not from your Transaction Account as per the terms and conditions.
The Vitality Team did advise that they have been in contact and since this is a Vitality Cash Back query and not Discovery Bank, the cash back is out of our control.
If you are unhappy if the correct feedback you are more than welcome to reach out to the Ombudsman.
Kind regards
Nicolene
Discovery Bank's replyOfficial
21 Feb 2023, 13:52Hey Naazneen
You can follow the below link for the terms and conditions:
https://www.discovery.co.za/assets/discoverycoza/bank/legal/rewards-terms-and-conditions.pdf
It is clearly states on page one in the first paragraph.
"Your rewards depend on your Vitality Money status, type of account and your average monthly qualifying spend on your credit card"
Kind regards
You can follow the below link for the terms and conditions:
https://www.discovery.co.za/assets/discoverycoza/bank/legal/rewards-terms-and-conditions.pdf
It is clearly states on page one in the first paragraph.
"Your rewards depend on your Vitality Money status, type of account and your average monthly qualifying spend on your credit card"
Kind regards
Discovery Bank's reply21 Feb 2023, 13:52
Official
Hey Naazneen
You can follow the below link for the terms and conditions:
https://www.discovery.co.za/assets/discoverycoza/bank/legal/rewards-terms-and-conditions.pdf
It is clearly states on page one in the first paragraph.
"Your rewards depend on your Vitality Money status, type of account and your average monthly qualifying spend on your credit card"
Kind regards
You can follow the below link for the terms and conditions:
https://www.discovery.co.za/assets/discoverycoza/bank/legal/rewards-terms-and-conditions.pdf
It is clearly states on page one in the first paragraph.
"Your rewards depend on your Vitality Money status, type of account and your average monthly qualifying spend on your credit card"
Kind regards
NG
Naazneen G's updateReviewer Update
21 Feb 2023, 14:17Hi Nicolene
So if i had zero spend on my credit card from July to December, how did i manage to get Vitality money cash back? Can you please be so kind to answer that question for me?
So if i had zero spend on my credit card from July to December, how did i manage to get Vitality money cash back? Can you please be so kind to answer that question for me?
NG
Naazneen G's update21 Feb 2023, 14:17
Reviewer Update
Hi Nicolene
So if i had zero spend on my credit card from July to December, how did i manage to get Vitality money cash back? Can you please be so kind to answer that question for me?
So if i had zero spend on my credit card from July to December, how did i manage to get Vitality money cash back? Can you please be so kind to answer that question for me?
NG
Naazneen G's updateReviewer Update
21 Feb 2023, 20:43Hi Nicolene
Please explain the below paragraph in your terms and conditions
Participation 12.
We charge a monthly premium for Vitality Money. 13. You must be a Discovery Bank client with a qualifying Discovery credit card, Discovery transactional account or full banking suite that is in good standing. 14. You must activate Vitality Money through the Discovery Bank app to start earning rewards. 15. We can adjust the qualifying criteria for participating in and earning rewards through Vitality Money, as well as any benefits associated with our rewards
If we only needed a credit card why does it say the above?
Please explain the below paragraph in your terms and conditions
Participation 12.
We charge a monthly premium for Vitality Money. 13. You must be a Discovery Bank client with a qualifying Discovery credit card, Discovery transactional account or full banking suite that is in good standing. 14. You must activate Vitality Money through the Discovery Bank app to start earning rewards. 15. We can adjust the qualifying criteria for participating in and earning rewards through Vitality Money, as well as any benefits associated with our rewards
If we only needed a credit card why does it say the above?
NG
Naazneen G's update21 Feb 2023, 20:43
Reviewer Update
Hi Nicolene
Please explain the below paragraph in your terms and conditions
Participation 12.
We charge a monthly premium for Vitality Money. 13. You must be a Discovery Bank client with a qualifying Discovery credit card, Discovery transactional account or full banking suite that is in good standing. 14. You must activate Vitality Money through the Discovery Bank app to start earning rewards. 15. We can adjust the qualifying criteria for participating in and earning rewards through Vitality Money, as well as any benefits associated with our rewards
If we only needed a credit card why does it say the above?
Please explain the below paragraph in your terms and conditions
Participation 12.
We charge a monthly premium for Vitality Money. 13. You must be a Discovery Bank client with a qualifying Discovery credit card, Discovery transactional account or full banking suite that is in good standing. 14. You must activate Vitality Money through the Discovery Bank app to start earning rewards. 15. We can adjust the qualifying criteria for participating in and earning rewards through Vitality Money, as well as any benefits associated with our rewards
If we only needed a credit card why does it say the above?
Discovery Bank's replyOfficial
21 Feb 2023, 21:26Hey Naazneen
I have requested for your spend band statement to be sent to me, once received I can provide you with feedback.
I never said you only need a Credit Card Account, the terms and conditions for the Vitality benefit state that spend on the Credit Card Account count towards your cash back.
Kind regards
Nicolene
I have requested for your spend band statement to be sent to me, once received I can provide you with feedback.
I never said you only need a Credit Card Account, the terms and conditions for the Vitality benefit state that spend on the Credit Card Account count towards your cash back.
Kind regards
Nicolene
Discovery Bank's reply21 Feb 2023, 21:26
Official
Hey Naazneen
I have requested for your spend band statement to be sent to me, once received I can provide you with feedback.
I never said you only need a Credit Card Account, the terms and conditions for the Vitality benefit state that spend on the Credit Card Account count towards your cash back.
Kind regards
Nicolene
I have requested for your spend band statement to be sent to me, once received I can provide you with feedback.
I never said you only need a Credit Card Account, the terms and conditions for the Vitality benefit state that spend on the Credit Card Account count towards your cash back.
Kind regards
Nicolene
Discovery Bank's replyOfficial
22 Feb 2023, 07:14Good morning Naazneen
I have received your spend bank statements and can see and confirm that tales R2 500.00 was spend on your Credit Card Account every month which is why you have been receiving your cash back.
Kind regards
Nicolene
I have received your spend bank statements and can see and confirm that tales R2 500.00 was spend on your Credit Card Account every month which is why you have been receiving your cash back.
Kind regards
Nicolene
Discovery Bank's reply22 Feb 2023, 07:14
Official
Good morning Naazneen
I have received your spend bank statements and can see and confirm that tales R2 500.00 was spend on your Credit Card Account every month which is why you have been receiving your cash back.
Kind regards
Nicolene
I have received your spend bank statements and can see and confirm that tales R2 500.00 was spend on your Credit Card Account every month which is why you have been receiving your cash back.
Kind regards
Nicolene
NG
Naazneen G's updateReviewer Update
22 Feb 2023, 07:41Morning Nicolene
Thank you, so what is the point of having a full banking suite if points are calculated on your credit card spend? What is actually then calculated on your transactional account?
Thank you, so what is the point of having a full banking suite if points are calculated on your credit card spend? What is actually then calculated on your transactional account?
NG
Naazneen G's update22 Feb 2023, 07:41
Reviewer Update
Morning Nicolene
Thank you, so what is the point of having a full banking suite if points are calculated on your credit card spend? What is actually then calculated on your transactional account?
Thank you, so what is the point of having a full banking suite if points are calculated on your credit card spend? What is actually then calculated on your transactional account?
Discovery Bank's replyOfficial
22 Feb 2023, 19:08Hey Naazneen
Having a Full Banking Suite boosts your percentage discount.
Kind regards
Nicolene
Having a Full Banking Suite boosts your percentage discount.
Kind regards
Nicolene
Discovery Bank's reply22 Feb 2023, 19:08
Official
Hey Naazneen
Having a Full Banking Suite boosts your percentage discount.
Kind regards
Nicolene
Having a Full Banking Suite boosts your percentage discount.
Kind regards
Nicolene
NG
Naazneen G's updateReviewer Update
23 Feb 2023, 07:32it does but then if you dont spend on your credit card you dont get the miles. So there really is no point. it's all a trick as usual. The point of having a credit card for me was for emergency cases, not to get into debt.
Im actually so disappointed because that's not what was explained to me when i opened my account.
Anyway i dont have the energy or time really to continue this discussion so il leave it as that.
Im actually so disappointed because that's not what was explained to me when i opened my account.
Anyway i dont have the energy or time really to continue this discussion so il leave it as that.
NG
Naazneen G's update23 Feb 2023, 07:32
Reviewer Update
it does but then if you dont spend on your credit card you dont get the miles. So there really is no point. it's all a trick as usual. The point of having a credit card for me was for emergency cases, not to get into debt.
Im actually so disappointed because that's not what was explained to me when i opened my account.
Anyway i dont have the energy or time really to continue this discussion so il leave it as that.
Im actually so disappointed because that's not what was explained to me when i opened my account.
Anyway i dont have the energy or time really to continue this discussion so il leave it as that.