Pathetic service from Discovery Bank

I've done everything that has been asked for as a new applicant. I also with Discovery Health, Insure, Life and Vitality so why does it take so long to open a Discovery Bank account. Its totally unacceptable as it takes minutes with any other bank. Not a good start and your comms suck big time. Your potential customers are just have to wait and wait and wait. I dont know when my bank account will be activated or i dont know where on the list I am like nr 1000 out of 10 000, etc. Very frustrating. Please come back to me and give me an update.