PN
Precious N
1 reviews | Active since Dec 2024
03 Apr 2025, 13:21
Pathetic Service from consultants
I spoke with more than 3 people since 25 March 2025 regarding an ATM withdrawal dispute. All of them gave me INCORRECT information, one said that the dispute was immediately logged, one said I should wait for 6 days, one said that it would resolved this week, only for the manager to tell me TODAY that I was mislead and that it initially takes up to 90 days and then only I received a Dispute for TODAY since March 25th. I last had an amount missing from my balance, sometime in September 2024 and to date it also was not resolved. UNACCEPTABLE!
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Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
03 Apr 2025, 13:39Hi Precious,
Thank you for reaching out to us.
I apologize for the inconvenience that this has caused.
I will look into this, and provide you with feedback.
Regards,
Jabulile
Thank you for reaching out to us.
I apologize for the inconvenience that this has caused.
I will look into this, and provide you with feedback.
Regards,
Jabulile
Discovery Bank's reply03 Apr 2025, 13:39
Official
Hi Precious,
Thank you for reaching out to us.
I apologize for the inconvenience that this has caused.
I will look into this, and provide you with feedback.
Regards,
Jabulile
Thank you for reaching out to us.
I apologize for the inconvenience that this has caused.
I will look into this, and provide you with feedback.
Regards,
Jabulile
PN
Precious N's updateReviewer Update
03 Apr 2025, 13:44I am trying so hard to compose myself, it's breaking me honestly. I was **** to and held on to false hope. The manager even just confirmed now that she listened to the calls and incorrect information was given.
PN
Precious N's update03 Apr 2025, 13:44
Reviewer Update
I am trying so hard to compose myself, it's breaking me honestly. I was **** to and held on to false hope. The manager even just confirmed now that she listened to the calls and incorrect information was given.