Pathetic service

On the 4th of June My husband was hijacked and all items where ****** by gun point the hijackers have since been using the bank account swiping and drawing cash from the account My husband has blocked the account and the hijackers used his login details to do transactions We have tried now on 10 occasions since this morning to have his login details reset No one has called back as promised as we where told the matter will be escalated We called again to speak to a manager he was told there isn't a manager he van speak to Such poor pathetic service from a world renowned bank Where ********* have more control over our accounts and hard earned money