AS
Ashveer S
1 reviews | Active since Jun 2013
27 Oct 2022, 23:22
Pathetic service
I disputed 3 debit orders that went off my account that I did not authorize. I was told it will take up to 90 days to resolve. I find this ridiculous as it is my money. Why exactly must I wait that long for my monies to be returned to me? This is definitely not in line with treating customers fairly. If my matter is not resolved by close off business tomorrow I will write to the ombudsman. Having said that, I wont hold my breath for quick resolution. This was brought to Discovery bank attention over a month ago and still nothing has happened. As advised, I will wait for this to be resolved by close off business tomorrow, failing which I will refer this matter to the ombudsman.
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Replies (1)0
Replies (1)Discovery Bank's replyOfficial
28 Oct 2022, 08:58Hi Ashveer
Thanks for reaching out to us.
I'm currently investigating the status of your dispute and will provide you feedback as soon possible.
Regards
Girshwin
Thanks for reaching out to us.
I'm currently investigating the status of your dispute and will provide you feedback as soon possible.
Regards
Girshwin
Discovery Bank's reply28 Oct 2022, 08:58
Official
Hi Ashveer
Thanks for reaching out to us.
I'm currently investigating the status of your dispute and will provide you feedback as soon possible.
Regards
Girshwin
Thanks for reaching out to us.
I'm currently investigating the status of your dispute and will provide you feedback as soon possible.
Regards
Girshwin
