pathetic service

I have been struggling with Discovery since 8am this morning. I attempted to use my Discovery Miles at Dis‑Chem but was unable to generate a voucher, and was instead forced to monetise the miles — which then required me to open a Discovery Bank account.

The Discovery Bank consultants I spoke to were unhelpful and unwilling to assist, repeatedly telling me to “call again” instead of resolving the issue. My husband, who is a Discovery adviser, eventually helped me download the banking app, but I still cannot open an account.

To make matters worse, my Discovery Miles have now disappeared completely from Vitality and are not showing on either app.

I am extremely frustrated with this ongoing back‑and‑forth and I am requesting that someone take ownership of this issue and resolve it urgently. I do not appreciate being forced into opening a bank account, only to experience further complications.

I previously closed my Discovery account due to poor service, and this experience is making me consider cancelling Vitality as well.