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aRTHUR X

1 reviews | Active since Aug 2009

15 Mar 2019, 16:08

Pathetic Service by Discovery Card/Call Centre Staff

On 16 February 2019, I deposited an amount of R100 thru the FNB teller machine which reflected immediately into my account however a day later later I was shocked to realise that the bank had charged me for declined authorisation fees when I had sufficient funds available prior to making an transaction on the account. I was sadly charged a total amount of R63.00 for these declined fees which are outrageous considering I had sufficient funds available for this transaction . Lastly their call centre manager Nancy Mahlo was so arrogant and rude to me and offered no solution to my query therefore I would like to appeal to Discovery to stop with their money making ****s under the disguise of DECLINED AUTH FEES and reverse these charges at once.

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Replies (1)
Discovery Bank
Discovery Bank's reply18 Mar 2019, 11:56
Official
Dear aRTHUR XOR
Thank you for your comments and for bringing this matter to our attention.
As discussed, due to your account status the payment was only cleared and funds made available the following morning.
We do apologize for the inconvenience caused.
Regards
Jaco