Pathetic service

I requested discovery’s bank to add FNB home loan as a public beneficiary,after o couldn’t add FNB home loan as a beneficiary or make a once of payment. I submitted the bank details that I tried to make a payment to. I spoke to Thami on Monday the 1st Sep,he ensured me that he has logged a call and it will be resolved in 24-48 hours,as always nothing was done,I then spoke to Mogomotsi on Friday the 5th September,and again as always he did nothing,I begged him to send me an email where I can lodge a formal complaint and also ask to speak to his manager,he didn’t protrude email nor did he get his manager to call me. On Saturday the 6th September,I called discovery bank and a spoke to a Mbali and she informed me that she had logged a call for the above query and she will call me on Monday the 8th September with feedback. As expected,she didn’t call me nor did anyone botherd to give me feedback. Discovery bank has no respect for their clients and they treat me as if they doing me a favour. Their WhatsApp line and call centre staff is clueless as bout what customer service is. I’m shopping for another bank with atleast basic service Discovery bank is useless when it comes to treating clients fair