pathetic service

I am a discovery bank member for more than 5 years .I had an issue around 2020 as we had a covid problem, I call and sent an email asking that my account must closed, and I came back January 2024 applying for a gold card. I started to have a problem when I app**** for the credit card on the 25th of July 2024 and approved, Discovery bank transferred my money from account number to the old account that was supposed to be closed around year 2020.

I have never received and call, SMS or email from the collection department stating that I am owing until the 26th of July 2024 when I realised that R9517.97 have been transferred to a wrong account. I personally went to Discovery Head office after I called, and no one managed to assist. I spoke to bankers and Brank manager all did not assist. I was supposed to use to money to add food for the burial of my brother, the consultants were rude and not willing to assist. Ayanda Dlamini (executive relationship manager) promised to contact me after 5 days as the issue is being investigated.it is now 20 days and no communication as usual. I sent emails but no answer.

Ayanda Dlamini (executive relationship manager) failed to invistigate ,she only responded with no facts after I sent an email to the CEO on the following email address ( *** ).

discovery bank are ******,****ers and have no respect for their clients.