fP
faizel P
1 reviews | Active since Jul 2010
29 Aug 2025, 14:39
Pathetic service
Good day
It’s really disappointing to be dealing with a bank that wants to be innovative but don’t know the basic of customer service. Over 15 years been a loyal member but it means absolutely nothing
You get promised they will call but days go by and nothing
There useless bot system is ****!!
Discovery bank , you need to provide the basic thing called customer service
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
29 Aug 2025, 14:52Hi Faizel.
Thanks for reaching out to us. We apologize for the experience that you have had with us.
Please advise what you need a callback for and I can look into this for you.
Kind regards,
Mpho.
Thanks for reaching out to us. We apologize for the experience that you have had with us.
Please advise what you need a callback for and I can look into this for you.
Kind regards,
Mpho.
Discovery Bank's reply29 Aug 2025, 14:52
Official
Hi Faizel.
Thanks for reaching out to us. We apologize for the experience that you have had with us.
Please advise what you need a callback for and I can look into this for you.
Kind regards,
Mpho.
Thanks for reaching out to us. We apologize for the experience that you have had with us.
Please advise what you need a callback for and I can look into this for you.
Kind regards,
Mpho.
fP
faizel P's updateReviewer Update
29 Aug 2025, 15:04Please see the profile and what’s outstanding and the false promises the staff makes
fP
faizel P's update29 Aug 2025, 15:04
Reviewer Update
Please see the profile and what’s outstanding and the false promises the staff makes
Discovery Bank's replyOfficial
29 Aug 2025, 15:29Hi Faizel.
I have reviewed your profile, and the most recent cases.
There is an application that is pending, you are required to upload your proof of income documents on the bank app. You would see the reason for the initial documents' being declined on your bank app. This would be on the home page.
Is there something that you were struggling with on your bank app?
Kind regards,
Mpho.
I have reviewed your profile, and the most recent cases.
There is an application that is pending, you are required to upload your proof of income documents on the bank app. You would see the reason for the initial documents' being declined on your bank app. This would be on the home page.
Is there something that you were struggling with on your bank app?
Kind regards,
Mpho.
Discovery Bank's reply29 Aug 2025, 15:29
Official
Hi Faizel.
I have reviewed your profile, and the most recent cases.
There is an application that is pending, you are required to upload your proof of income documents on the bank app. You would see the reason for the initial documents' being declined on your bank app. This would be on the home page.
Is there something that you were struggling with on your bank app?
Kind regards,
Mpho.
I have reviewed your profile, and the most recent cases.
There is an application that is pending, you are required to upload your proof of income documents on the bank app. You would see the reason for the initial documents' being declined on your bank app. This would be on the home page.
Is there something that you were struggling with on your bank app?
Kind regards,
Mpho.