Pathetic service

Item: Discovery Bank
Rating: 1
Author: Thabo M

I lodge a case of ***** on my account in July,till this there’s no feedback from the bank and I continue paying bank fees every month. What frustrated me was I call their ***** division on Wednesday and spoke to a consultant who was not interested in helping but kept on defending the bank. The bank doesn’t not take ***** serious and it’s scary how they handling my case

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

07 Dec 2021, 13:14

Hi Thabo

Thanks for reaching out to us. We have escalated your query to the relevant team for urgent assistance. Feedback will be provided to you directly.

For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.

Regards

Thuli

Discovery Bank's reply07 Dec 2021, 13:14

Official

Hi Thabo

Thanks for reaching out to us. We have escalated your query to the relevant team for urgent assistance. Feedback will be provided to you directly.

For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.

Regards

Thuli

Thabo M's updateReviewer Update

07 Dec 2021, 18:02

Hi Thuli,your reply is part of the frustrating and pathetic service I have been getting. You were simply just keeping this complain
Warm

Thabo M's update07 Dec 2021, 18:02

Reviewer Update

Hi Thuli,your reply is part of the frustrating and pathetic service I have been getting. You were simply just keeping this complain
Warm