PATHETIC SERVICE

I have been trying for 3 months now to get my account sorted out and no one is getting back to me. I have emailed proof of payments to *** as per instruction from someone at the bank. I was told they would investigate. I have done everything they have asked through email. When will this be resolved? This is pathetic and unprofessional. WILL SOMEONE GET BACK TO ME PLEASE!!!!!!!!!!!!!!!! Before I started getting demands from you!!!!!!!!!!

I am not in South Africa so its very difficult to contact me. The only way is via email.