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Edgar M

1 reviews | Active since Mar 2021

18 Jan 2022, 16:29

Pathetic service

With such a big reputation the service is pathetic. Waiting now almost 2 months for account to be confirmed and opened. Absolutely no response and no feedback. Won't recommend this bank to anybody and will put a full write up on social media regarding this.

0
Replies (3)
Discovery Bank
Discovery Bank's reply19 Jan 2022, 13:52
Official
Hi Edgar
 
Thanks for reaching out to us. With the status on your application, you are required to contact our ***** team team directly on ***, as they would be able to guide you further on how to have this status amended.
 
For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.
 
Regards
Thuli
EM
Edgar M's update19 Jan 2022, 17:12
Reviewer Update
I have contacted your ***** team on 2 occasions and they are clueless as to why I need to contact them. I have been promised a call back on a few occasions and still nothing. Get competent people who knows what they doing. It's a waste of time contacting your ***** team or your consultants and get absolutely no answer or any sort of feedback
Discovery Bank
Discovery Bank's reply25 Jan 2022, 13:15
Official
We have escalated this query to the relevant team for urgent assistance. Feedback will be provided to you directly.
 
For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.

Regards
Thuli