Pathetic service

@Discovery_SA @Discovery_Support I’m extremely disappointed by how Discovery Bank delays credit bureau reporting even after payments are made in full.

I paid off my credit card on 25 June and it reflected on 30 June, yet I’m now told my credit profile will only be updated at the end of July or August because Discovery reports to the bureaus only on the 28th of the month.

This outdated system penalises customers who pay on time, especially when applying for finance. Why must we wait 30+ days for good behaviour to reflect, but negative data is reported immediately?

This delay is affecting my creditworthiness and may lead to declined applications — all while my record is clean.

Please escalate this urgently and provide a resolution within 3–7 working days, or I will formally lodge a complaint with the Credit Ombud and the National Credit Regulator.

#DiscoveryBank #CreditReporting #ConsumerRights #UnfairCreditPractice #CreditOmbud #NCR #FixItNow