Pathetic service

Soooo... 1 star is even too much. You change your ENTIRE system and only some communication was given through to me as a very long standing client. I finally figure out how to pay you. 1st month, payment received. 2nd month I pay you EXACTLY the same way and ****. No payment received. I make another payment because at this stage I am receiving hourly messages and emails about outstanding payments. I pay again. Payment received. Now I need my 2nd payment refunded but its not your problem and FNB is just as useless in this matter. What will your next excuse be Discovery Bank?