Pathetic Service.

Not the service I am used to from Discovery. I app**** for a credit card which was approved. Saturday I spoke to a consultant to enquire about the amount. She advised me to speak to Credit on Monday. I spoke to a lady, don't know her name, who was condescending and rude. She kept interrupting me when I tried to explain my query and when I asked her to escalate the matter, she rep****, "You will just get the same answer." Really? Is this the service Discovery prides itself on? And not even trying to resolve the matter for the customer. I might not be a "big" customer, but I am a customer nonetheless.