PATHETIC SERVICE

I send an e-mail to Discovery Card on 18 January 2018 regarding funds which were paid from my husband’s Health Wallet instead of mine. Two weeks later, still no response from Discovery Card, I send another mail on 1 February 2018 requesting to attend to my query a.s.a.p. On 2 February, I received a phone call and was notified that my query was escalated, and she apologised for the late response and said that they would contact me shortly. Since I received no feedback, I send another e-mail on 19 February (more than a month later since my first mail) and requested that the problem gets escalated to management. On the 23rd Feb, I received a phone call from one of the clerks asking questions which is supposed to be on their system. I asked to be transferred to management, but the excuse was that they are busy with training. Now almost a week later since the phone call and problem still not resolved and absolutely no feedback. Meanwhile, my husband has been waiting for more than a month for almost R6000 to be paid back to him. Pathetic to say the least.