1 reviews | Active since Jun 2017
Pathetic Service
I am shocked at how pathetic the service is at Discovery Card. I've been trying to cancel my card since beginning November, and still struggling to get it closed! I was quoted a settlement amount, and after paying this, received an email stating that there is still an additional amount to be paid, as payment via EFT takes 4 days to reflect. Honestly is it really my problem that their banking takes longer than any other bank? Besides that, it took a phone call received after payment, to establish that sending them an email after payment to close the account isn't good enough, you actually have to fill in a form. No where does their website mention this. Absolutely pathetic!!
Thank you for your comment.
You requested your account to be closed on 6 November 2017 and we provided a settlement amount which was valid until 15 November 2017. You processed another transaction on 7 November 2017 and as a result there was still an amount due over and above the settlement amount originally provided to you.
I agree that we should have advised you that there are transactions that have not been banked and that your settlement amount would change if any additional transactions were banked. I also agreed that we should have advised you that a closure form is needed to process your account closure request. Your account has now been closed successfully.
I am sorry for the frustration caused in this regard.
Please do let me know if you need anything else.
Regards
Amanda
Thank you for your comment.
You requested your account to be closed on 6 November 2017 and we provided a settlement amount which was valid until 15 November 2017. You processed another transaction on 7 November 2017 and as a result there was still an amount due over and above the settlement amount originally provided to you.
I agree that we should have advised you that there are transactions that have not been banked and that your settlement amount would change if any additional transactions were banked. I also agreed that we should have advised you that a closure form is needed to process your account closure request. Your account has now been closed successfully.
I am sorry for the frustration caused in this regard.
Please do let me know if you need anything else.
Regards
Amanda