SV
Seelandran V
1 reviews | Active since Aug 2026
29 Aug 2026, 12:37
Pathetic service
Trying to close my credit card and cheque accounts has been the most cumbersome process. After paying the requested amount, talking to more than 5 call center agents with countless reference numbers, my accounts are still open, and sadly no one can transfer me to the accounts department or simply just close the accounts. I am now receiving threatening emails stating my accounts will not be closed and I will be liable for the bank charges. Can some competent person who is employed at Discovery Bank call me and close my account.
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Discovery Bank's replyOfficial
29 Aug 2026, 12:44Hi Seelandran,
We're sincerely sorry to hear about your experience and understand how frustrating this must be, especially after multiple interactions and reference numbers without a resolution.
This is certainly not the level of service we aim to provide. We'd like to review all your previous cases and interactions to identify where the delays occurred and what has prevented your account closure from being finalised.
We'll work with the relevant teams to ensure your request is properly addressed and brought to closure as quickly as possible.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Kind regards,
The Discovery Bank Team
We're sincerely sorry to hear about your experience and understand how frustrating this must be, especially after multiple interactions and reference numbers without a resolution.
This is certainly not the level of service we aim to provide. We'd like to review all your previous cases and interactions to identify where the delays occurred and what has prevented your account closure from being finalised.
We'll work with the relevant teams to ensure your request is properly addressed and brought to closure as quickly as possible.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Kind regards,
The Discovery Bank Team
Discovery Bank's reply29 Aug 2026, 12:44
Official
Hi Seelandran,
We're sincerely sorry to hear about your experience and understand how frustrating this must be, especially after multiple interactions and reference numbers without a resolution.
This is certainly not the level of service we aim to provide. We'd like to review all your previous cases and interactions to identify where the delays occurred and what has prevented your account closure from being finalised.
We'll work with the relevant teams to ensure your request is properly addressed and brought to closure as quickly as possible.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Kind regards,
The Discovery Bank Team
We're sincerely sorry to hear about your experience and understand how frustrating this must be, especially after multiple interactions and reference numbers without a resolution.
This is certainly not the level of service we aim to provide. We'd like to review all your previous cases and interactions to identify where the delays occurred and what has prevented your account closure from being finalised.
We'll work with the relevant teams to ensure your request is properly addressed and brought to closure as quickly as possible.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Kind regards,
The Discovery Bank Team