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iamsaffia I

1 reviews | Active since Nov 2016

13 Jul 2017, 08:05

Pathetic service

<p>Hi, I was contacted by Discovery regarding a Takealot promotion. Spend R 100 on your discovery credit card, receive a R 50 takealot voucher every week till the 13th. I have only received one voucher. I've been trying to get feedback on this for the past 2 weeks now. I've been told this is a takealot promotion and Discovery have no knowledge of it and cannot help. How is this possible when I was contacted by Discovery staff and I have an email from Discovery, not takealot, informing me the promotion is active. If you're running a promotion, your support staff should be aware of it.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply13 Jul 2017, 13:04
Official

Hi saffia-manjoo

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Discovery Card Team