Pathetic Pathetic

Absolutely pathetic customer service from Discovery bank. Called to enquire about their physical branch on Friday 23/08 I was told it would be open till 1pm on Saturday 24/08 the consultant that assisted me never bothered to ask me why I needed to go to the branch or inform me they offer only limited services at the branch. Drove there to get a bank Stamp only to not get assistance and be informed I needed to send a scanned copy of the document via email to get it stamped after having wasted my time and money driving there. Monday Afternoon i scanned in the document and called to confirm it was received which they said would be stamped in 48hours max we fast headed towards 72hours and I have not received the stamped document or any communication from the bank. This from a supposedly "ground breaking & futuristic bank" but it's clients struggle to get a lousy document stamped. Absolutely pathetic