NV
Nicolene V

1 reviews | Active since Nov 2014

30 Aug 2023, 09:35

PATHETIC!!!!!! NO SERVICE!!!!!! EMPTY PROMISES!!!!

I'VE BEEN STRUGGLING TO GET MY MONEY BACK FOR THE LAST 6 MONTHS. EVERYTIME I HAVE TO SEND THE DOCUMENTS AND NO ONE GETS BACK TO ME. EMPTY PROMISES!!!!

0
Replies (6)
Discovery Bank
Discovery Bank's reply30 Aug 2023, 09:54
Official
Hi Nicolene

Thank you for reaching out.

I have had a look into this for you, and I can see your last EFT query was resolved as the funds reflected in your account in January.
Kind regardsNkhensani 
NV
Nicolene V's update30 Aug 2023, 13:09
Reviewer Update
Good day,

That is an old query, if you look at your records you will see there is another one.

Regards
Nicolene
Discovery Bank
Discovery Bank's reply30 Aug 2023, 14:15
Official
Hi Nicolene

Can you kindly elaborate on your current query, and I will look into this for you.

Kind regards
Nkhensani 
NV
Nicolene V's update30 Aug 2023, 15:25
Reviewer Update
I had to do a payment to Discovery Health for my Medical aid. My employer paid it into my discovery credit card instead of my FNB account. Discovery Bank then said they are not going to refund me because of the debt review, but the previous re-payment was also while I was under review.
I just can't understand why not.
Discovery Bank
Discovery Bank's reply31 Aug 2023, 10:58
Official
Hi Nicolene Thank you for taking my call, I will call you around 15:00 as requested. Kind regards
Nkhensani 
Discovery Bank
Discovery Bank's reply31 Aug 2023, 15:20
Official
Hi Nicolene

I tried to contact you with no avail.

Can you kindly advise on the best time to contact you to assist with your query.

Kind regards
Nkhensani