Pathetic (lack of) Service from Discovery Bank

Item: Discovery Bank
Rating: 1
Author: Wesley P

I am a current Discovery Bank Client. I emailed them on the 13th May with a completed debit order switching , as this is one of their services offered if you switch to them. I received no feedback as at the 19th May, so emailed them again. 21st May ( over a week later), and still no contact from them. Absolutely pathetic customer service. c(***,***, ***)

Helpful (0)

Replies (1)

Discovery Bank's replyOfficial

29 Oct 2020, 17:24

Hi Wesley

Sorry if we haven’t answered your query yet. It’s also frustrating for us because we aim to give you the best service.

If you still need help, we’d like to fix this. Please resend us the details so we can get back to you quickly.

Regards

Discovery Bank

Discovery Bank's reply29 Oct 2020, 17:24

Official

Hi Wesley

Sorry if we haven’t answered your query yet. It’s also frustrating for us because we aim to give you the best service.

If you still need help, we’d like to fix this. Please resend us the details so we can get back to you quickly.

Regards

Discovery Bank