Pathetic excuse for a bank.

A Miles dispute was logged on the 23rd of March (***). It was a simple issue of a failed transaction for which the pre-authorization of my Miles has not been reversed. I was told the issue would be resolved within 3 to 5 working days.

I then called on Friday, 27th March (***), and was told the pre-authorization would be reversed the same day. This was not done.

I called through on Monday, 30th March (***), and the agent said there was no feedback as yet but the issue was escalated to your complaints department. She then told me an agent from your complaints department would reach out to me.

Since Monday, I've called every day (Tuesday 31st March, ***), (Wednesday 1st April, ***), (Thursday 2nd April, ***), and every agent tells me there's no feedback to report. Neither have I been contacted by an agent from your complaints department.

Now I request you tell me why I should continue to bank with you as you've now proven that you're incapable of resolving a simple dispute.

Handling a reward scheme seems to pose such a challenge. How am I able to trust you with actual money?