Pathetic Customer Service Management!!!

Contacted Discovery bank on the 25th of November to recall a payment. After numerous attempts to get feedback, I finally got a call from a customer service manager named "Aliya" on the 8th of December telling me that the customer service agent did not ask for a recall as requested. I was promised feedback within 24 hours, but still have not heard from this useless manager, even after leaving several messages for a call back (since they refuse to put me through to her directly) Absolutely poor service and definitely not expected from management - Discovery should look into hiring people who can actually perform this role, or I will be moving over to a bank that can actually provide a simple service.