LV
Lee V
1 reviews | Active since Oct 2013
07 Apr 2024, 10:15
PATHETIC CUSTOMER SERVICE IN FACT LACK THERE OF
Don't deserve any rating actually! Non-existent customer service, consultants are rude and don’t even bother to do their job when sending emails. Very *********** and lazy. I really can’t wait to be over and done with this bank also considering switching my Medical Aid product too because the service from their counter part Discovery Bank is just utterly DISGUSTING!!!
I sent a complaint email to their complaints department last week - no response yet but at this rate reading all the bad reviews which are plentiful i have no hope that anything will be resolved.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
08 Apr 2024, 11:12Hi Lee
Thank you for reaching out to us.
I am urgently looking into your query and I will revert with feedback.
Regards
Tsholofelo
Thank you for reaching out to us.
I am urgently looking into your query and I will revert with feedback.
Regards
Tsholofelo
Discovery Bank's reply08 Apr 2024, 11:12
Official
Hi Lee
Thank you for reaching out to us.
I am urgently looking into your query and I will revert with feedback.
Regards
Tsholofelo
Thank you for reaching out to us.
I am urgently looking into your query and I will revert with feedback.
Regards
Tsholofelo
LV
Lee V's updateReviewer Update
08 Apr 2024, 17:02Hi Tsholofelo,
Received an email from the FICA department at 11:58 saying “We have received your FICA information and updated our records.”
No acknowledgment or accountability of their error and worse off my account/card is still locked by close of business.
Regards,
Lily
Received an email from the FICA department at 11:58 saying “We have received your FICA information and updated our records.”
No acknowledgment or accountability of their error and worse off my account/card is still locked by close of business.
Regards,
Lily
LV
Lee V's update08 Apr 2024, 17:02
Reviewer Update
Hi Tsholofelo,
Received an email from the FICA department at 11:58 saying “We have received your FICA information and updated our records.”
No acknowledgment or accountability of their error and worse off my account/card is still locked by close of business.
Regards,
Lily
Received an email from the FICA department at 11:58 saying “We have received your FICA information and updated our records.”
No acknowledgment or accountability of their error and worse off my account/card is still locked by close of business.
Regards,
Lily
LV
Lee V's updateReviewer Update
10 Apr 2024, 08:40Hi Tsolofelo,
Can you advise which Department (contact information) i can reach out to and find out what the account closure steps would be?
Regards,
Lily
Can you advise which Department (contact information) i can reach out to and find out what the account closure steps would be?
Regards,
Lily
LV
Lee V's update10 Apr 2024, 08:40
Reviewer Update
Hi Tsolofelo,
Can you advise which Department (contact information) i can reach out to and find out what the account closure steps would be?
Regards,
Lily
Can you advise which Department (contact information) i can reach out to and find out what the account closure steps would be?
Regards,
Lily