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Wesley P

1 reviews | Active since Jul 2019

02 Jun 2022, 07:48

Pathetic Customer Service - Discovery Bank ***** Department

I logged a query with Discovery Bank on the 23 May (***) with regards to a suspected ********** transaction on my cheque account. I was promised feedback 'within 72 hours' . By Saturday, 28 May, I received no feedback , so I called the called back. The consultant I spoke to mentioned my 'case was rejected' - and provided some incoherent reason. I asked for the ***** investigator to call me back to explain (he was not working on the day) - to date (02 June), I've still had not response from Discovery Bank. Absolutely pathetic client service. Note, I've been a client for over 4 years.

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Replies (5)
Discovery Bank
Discovery Bank's reply03 Jun 2022, 07:35
Official
Good morning Wesley 

Hope you are doing well and keeping safe.

So sorry to hear about your experience but I'm looking into your case and will provide feedback shortly.

Kind regards
Nicolene
WP
Wesley P's update03 Jun 2022, 08:17
Reviewer Update
I called the contact centre again yesterday (02 June). I was informed the ***** investigator was in a meeting and was promised he'd call me back. Again, no one called back. This is getting ridiculous now.
Discovery Bank
Discovery Bank's reply05 Jun 2022, 16:01
Official
We have reached out to the relevant team asking for feedback.

Once received, we'll be in contact.

Kind regards
Nicolene
WP
Wesley P's update05 Jun 2022, 20:09
Reviewer Update
Nicolene, please let me know what your definition of 'shortly' is? Surely you have to admit this is embarrassing for Discovery Bank . I have decided to close my accounts with you clowns,you'll be better off running a circus
Discovery Bank
Discovery Bank's reply06 Jun 2022, 11:54
Official
Good day Wesley 

I have spoken to the ***** Investigator and he's been trying to get in contact with you but haven't been able to reach you.

At what time can I ask him to try again.

Kind regards
Nicolene