Pathetic customer service and zero customer focus.

By far the worst bank to bank with. Absolutely pathetic customer service. I put in an emergency request to access money from my 32 day notice account at 8 am this morning, I was told the process is quick and my request gets escalated to finance who will call during the day, confirm the fees and release the funds. I made over 6 calls all of whom advised me don't worry it will be done today. 12 hrs later no phone call, no feedback , nothing! I asked to speak to finance, apparently they don't take calls. I asked to speak to someone superior, apparently I can't do that as there is Noone else I can talk to. Well one agent actually told me their finance people are working on standby and will attend to it when they can as it's weekend. Clearly you'll need to employ more competent staff. You'll have zero customer focus. It seems you'll hide behind a brand.