ND
Nigel D
1 reviews | Active since Dec 2018
24 Sept 2023, 16:12
Pathetic Customer Service
I am a Discovery Bank platinum account holder. I lodged a complaint on my online purchasing that does not go through. I have lodged it twice and on two occasions the banking consultants told me they will get back to me, but never did. In the meantime I lost my flight bookings which I needed to pay online. This is just pathetic that a growing bank don't see customer service service as a priority, knowing they don't have a physical bank.
Helpful (0)
Replies (9)0
Replies (9)
Discovery Bank's replyOfficial
26 Sept 2023, 10:31Hi Nigel
I apologise for the experience that you had with us.
I am currently looking into your query and I will provide you with feedback.
Regards
Beatrice.
I apologise for the experience that you had with us.
I am currently looking into your query and I will provide you with feedback.
Regards
Beatrice.
Discovery Bank's reply26 Sept 2023, 10:31
Official
Hi Nigel
I apologise for the experience that you had with us.
I am currently looking into your query and I will provide you with feedback.
Regards
Beatrice.
I apologise for the experience that you had with us.
I am currently looking into your query and I will provide you with feedback.
Regards
Beatrice.
ND
Nigel D's updateReviewer Update
05 Oct 2023, 01:45Hi Beatrice,
It is more than a week, and I have not heard from the Manager that is handling my matter, despite that I requested her to call me with an update. Unfortunately, the clients do not have direct access to your Managers, therefore we have to wait unti they one day call. I am sitting with a serious problem which your team cannot resolve. It seems like I will have to open an account with another bank.
It is more than a week, and I have not heard from the Manager that is handling my matter, despite that I requested her to call me with an update. Unfortunately, the clients do not have direct access to your Managers, therefore we have to wait unti they one day call. I am sitting with a serious problem which your team cannot resolve. It seems like I will have to open an account with another bank.
ND
Nigel D's update05 Oct 2023, 01:45
Reviewer Update
Hi Beatrice,
It is more than a week, and I have not heard from the Manager that is handling my matter, despite that I requested her to call me with an update. Unfortunately, the clients do not have direct access to your Managers, therefore we have to wait unti they one day call. I am sitting with a serious problem which your team cannot resolve. It seems like I will have to open an account with another bank.
It is more than a week, and I have not heard from the Manager that is handling my matter, despite that I requested her to call me with an update. Unfortunately, the clients do not have direct access to your Managers, therefore we have to wait unti they one day call. I am sitting with a serious problem which your team cannot resolve. It seems like I will have to open an account with another bank.
Discovery Bank's replyOfficial
11 Oct 2023, 08:19Hi Nigel
Please advise if you have received your call back as I have escalated a call back for you regarding the feedback?
Regards
Beatrice.
Please advise if you have received your call back as I have escalated a call back for you regarding the feedback?
Regards
Beatrice.
Discovery Bank's reply11 Oct 2023, 08:19
Official
Hi Nigel
Please advise if you have received your call back as I have escalated a call back for you regarding the feedback?
Regards
Beatrice.
Please advise if you have received your call back as I have escalated a call back for you regarding the feedback?
Regards
Beatrice.
ND
Nigel D's updateReviewer Update
11 Oct 2023, 11:18Good Day Beatrice,
I never received the call back from Discovery. Companies have a tendency to call you once and that is it, and they claim they called you. Unfortunately, I sit in meetings, I have approximately 4 reference numbers related to this matter where I followed up, not once did Discovery call me to provide feedback as far as I know. Please ask the person who you made the request to to provide you with proof of the follow up call/s, and ask them to call me, I am on leave this week.
Regards,
I never received the call back from Discovery. Companies have a tendency to call you once and that is it, and they claim they called you. Unfortunately, I sit in meetings, I have approximately 4 reference numbers related to this matter where I followed up, not once did Discovery call me to provide feedback as far as I know. Please ask the person who you made the request to to provide you with proof of the follow up call/s, and ask them to call me, I am on leave this week.
Regards,
ND
Nigel D's update11 Oct 2023, 11:18
Reviewer Update
Good Day Beatrice,
I never received the call back from Discovery. Companies have a tendency to call you once and that is it, and they claim they called you. Unfortunately, I sit in meetings, I have approximately 4 reference numbers related to this matter where I followed up, not once did Discovery call me to provide feedback as far as I know. Please ask the person who you made the request to to provide you with proof of the follow up call/s, and ask them to call me, I am on leave this week.
Regards,
I never received the call back from Discovery. Companies have a tendency to call you once and that is it, and they claim they called you. Unfortunately, I sit in meetings, I have approximately 4 reference numbers related to this matter where I followed up, not once did Discovery call me to provide feedback as far as I know. Please ask the person who you made the request to to provide you with proof of the follow up call/s, and ask them to call me, I am on leave this week.
Regards,
Discovery Bank's replyOfficial
07 Nov 2023, 17:10Hi Nigel
I have escalated your request for a call back.
Regards
Beatrice.
I have escalated your request for a call back.
Regards
Beatrice.
Discovery Bank's reply07 Nov 2023, 17:10
Official
Hi Nigel
I have escalated your request for a call back.
Regards
Beatrice.
I have escalated your request for a call back.
Regards
Beatrice.
ND
Nigel D's updateReviewer Update
28 Nov 2023, 15:19Good Day Beatrice,
Guess What, my problem is not sorted, i still can't do any online purchases, and to top it all, nobody has called me regarding this matter. I don't think this bank deserves the best bank accolade, it is pathetic with its customer service, and it is now more than two months, and my problem is not resolved. What more is there to say, all I hear from all the calls I made is apologies with no solution!
WoW!
Guess What, my problem is not sorted, i still can't do any online purchases, and to top it all, nobody has called me regarding this matter. I don't think this bank deserves the best bank accolade, it is pathetic with its customer service, and it is now more than two months, and my problem is not resolved. What more is there to say, all I hear from all the calls I made is apologies with no solution!
WoW!
ND
Nigel D's update28 Nov 2023, 15:19
Reviewer Update
Good Day Beatrice,
Guess What, my problem is not sorted, i still can't do any online purchases, and to top it all, nobody has called me regarding this matter. I don't think this bank deserves the best bank accolade, it is pathetic with its customer service, and it is now more than two months, and my problem is not resolved. What more is there to say, all I hear from all the calls I made is apologies with no solution!
WoW!
Guess What, my problem is not sorted, i still can't do any online purchases, and to top it all, nobody has called me regarding this matter. I don't think this bank deserves the best bank accolade, it is pathetic with its customer service, and it is now more than two months, and my problem is not resolved. What more is there to say, all I hear from all the calls I made is apologies with no solution!
WoW!
Discovery Bank's replyOfficial
06 Dec 2023, 11:44Hi Nigel
Our Payment Specialists team have advised that there is no issue or blocks on your card that can prevent you from performing online transactions.
They advised that the transaction in question does show that it was cancelled by you on our system.
Regards
Beatrice.
Our Payment Specialists team have advised that there is no issue or blocks on your card that can prevent you from performing online transactions.
They advised that the transaction in question does show that it was cancelled by you on our system.
Regards
Beatrice.
Discovery Bank's reply06 Dec 2023, 11:44
Official
Hi Nigel
Our Payment Specialists team have advised that there is no issue or blocks on your card that can prevent you from performing online transactions.
They advised that the transaction in question does show that it was cancelled by you on our system.
Regards
Beatrice.
Our Payment Specialists team have advised that there is no issue or blocks on your card that can prevent you from performing online transactions.
They advised that the transaction in question does show that it was cancelled by you on our system.
Regards
Beatrice.
ND
Nigel D's updateReviewer Update
07 Dec 2023, 18:20Hi Beatrice,
This probably means that I have cancelled all my online transactions when I made them. I was online with one if your consultants and he saw first hand what was happening. I just opened a Capitec Account today to ensure that my online transactions get done. I can't struggle with an unreliable bank that cannot resolve my problem. I have sent you guys copies of what transpired during my transactions, not just one, a few, and you turn around and blame me, the customer. It's always the case when you are trying to save face!
This probably means that I have cancelled all my online transactions when I made them. I was online with one if your consultants and he saw first hand what was happening. I just opened a Capitec Account today to ensure that my online transactions get done. I can't struggle with an unreliable bank that cannot resolve my problem. I have sent you guys copies of what transpired during my transactions, not just one, a few, and you turn around and blame me, the customer. It's always the case when you are trying to save face!
ND
Nigel D's update07 Dec 2023, 18:20
Reviewer Update
Hi Beatrice,
This probably means that I have cancelled all my online transactions when I made them. I was online with one if your consultants and he saw first hand what was happening. I just opened a Capitec Account today to ensure that my online transactions get done. I can't struggle with an unreliable bank that cannot resolve my problem. I have sent you guys copies of what transpired during my transactions, not just one, a few, and you turn around and blame me, the customer. It's always the case when you are trying to save face!
This probably means that I have cancelled all my online transactions when I made them. I was online with one if your consultants and he saw first hand what was happening. I just opened a Capitec Account today to ensure that my online transactions get done. I can't struggle with an unreliable bank that cannot resolve my problem. I have sent you guys copies of what transpired during my transactions, not just one, a few, and you turn around and blame me, the customer. It's always the case when you are trying to save face!
ND
Nigel D's updateReviewer Update
07 Dec 2023, 18:23Your customer service is so pathetic, all your Managers promises to call back, and they don't, because your technicians can't solve the problem and they don't know how to respond!
ND
Nigel D's update07 Dec 2023, 18:23
Reviewer Update
Your customer service is so pathetic, all your Managers promises to call back, and they don't, because your technicians can't solve the problem and they don't know how to respond!