Pathetic banker employed at Discovery Bank

Discovery bankers are all hopeless and useless. I have called them on the 28 March 2023 and was told my problem will be solved within 7 working day, fee reversal will be done because i have never used their card. the system shows their are no transactions. Then i called again on the 6/7 April indicating that they have not sent me the email and the fee reversal have not been done yet. I had spoken to Misho who said the letter was approved and attached, that she only needs to do the reversal for the account to be closed. On the 20 April, I called again and Spoke to Belinda Stuurman at 10:12, who pleased with me to trust her and give her a chance to prove it will be done after i explained again the trail of events. On the 11 May 2023 at 08:04, I spoke to Kabelo Gasapane who told me the same story of trail of process that needs to follow and by the end of business I can expect to get an email. she told me her supervisor Bongiwe Masesame is now handling the matter and will be resolved before close of business. Today 12 May 2023 at 10:12, I called again speaking to Belinda Stuurman, who was full of attitude and rude this time around when I told her she has not delivered on her promise nor delivering a service within due time. when i asked to be put through to Busisiwe Masesame, she told me she cant do that, rather i will be called back. It is almost 2 month that i have been calling and been told 7 days of nothing and no action.