Pathetic Bank

I have never been this frustrated about a bank. On 10 April 2023, I tried to do an EFT transfer to Ethekwini Municipality from the Discovery App. Made more than 5 attempts with no luck, and the payment did not go through. On the 11th of April I tried the transfer again with no luck. Been calling the call centre with no assistance, all employees that are working in there do not know what they are doing.

I was then told to delete the app, maybe the problem the app due to being outdated, I did that also but the worst thing also, there's two options to choose from the app- already a bank client or join the bank. Since I am already a client, I chose to already a bank client but it did not work, I was also asked to choose join the bank- it also did not work. 10 days later, I still cannot access my funds from this pathetic bank, I am going in circles- I really do not know what to do anymore. I phone discovery bank almost every day but I don't get assistance.