Pathetic

Why on earth make the change to switch and be independent when you cannot follow a simple request? Since I was hounded by you to download the discovery bank app and apply for a new card I have been trying to lower my limit-because it was raised without my consent. But keep getting sent from pillar to post. Eventually I tried calling for the last time and spoke to someone by the name of Ana, who spoke very well and explained why she would be transferring me. Get to the next person, explain my issue and I get put on hold because this particular person cannot help me. Apparently this is not their job. By some miracle I get put back through to Ana, who herself, sounded quite annoyed by the previous person. I was then told that this would be escalated to a "Team Leader" and I would be called back. That was 8 days ago. This has really been the worst service I have received from any provider. They hound you when they want something but if you have one little request you get nowhere.