Passport Renewal at Discovery Place, Sandton

As a Discovery Client, I am extremely disappointed with my experience trying to make an appointment through Discovery to renew my passport. Despite multiple attempts, I received no response to my emails @ (***), was unable to get assistance telephonically, and was also told this cannot be done in person. This lack of communication and support has been frustrating and has left me stuck with no clear way forward. And on the Online Home Affairs website, every bank you can think of is available to select except Discovery. For a service that should be convenient and efficient, this experience has fallen far short of expectations.