Paid up letter

I am absolutely disgusted with the pathetic service I’ve received from Discovery Bank.

I settled my credit card in full on Monday, 14 July 2025. I called the next day and was told they could see the payment, the account would be closed, and a paid-up letter would be sent. Simple enough, right? Apparently not for Discovery.

It’s now been two weeks, and I’ve been calling them every second day. Each time I’m given a new reference number, told the case is “escalated”, and instructed to call back in 24 hours — only to go through the same thing again. Today, I was told they can’t even find my profile or account details.

I settled multiple credit cards with other banks at the same time, and received all my paid-up letters within two days — no issues, no runaround. Discovery, on the other hand, has made this a nightmare.

The lack of urgency, accountability, and basic customer service is appalling. I’ve wasted hours on the phone trying to get something that should’ve been processed days ago. This is not how a bank should operate.

Discovery Bank, this is completely unacceptable. I want my paid-up letter immediately.